Finally to complete Novinox offer there is handling equipment. Which are they?
We produce lifting columns, stainless and a wide range of tanks, bins and storage barrels made of stainless steel, which can contain liquids and oils as well as powders, creams, ointments and granules. Electromechanical and pneumatic lifting columns are used for handling and toppling of drums, bins and equipment with capacities ranging from 10 to 1,200 kg. Toppling occurs by means of automatic or manual gearbox and height and length of the arms are established according to the client’s needs.
How do you manage customer service?
As I pointed out before, the basis of our relationship with clients is the desire and the willingness to cooperate at all levels, from design to after-sales service, to create and supply machines that fit perfectly into their production process by increasing effectiveness and efficiency. This philosophy guides all our design and manufacturing activities and also, and I would say even more so, all aspects related to customer’s service and management, since we begin studying the most suitable solution, on the basis of his URS, up to the delivery of the machine, always on date, and any form of installation support and maintenance both ordinary and extraordinary. By mid-2013 we also own a location within our business area, where we can invite our customer to try our equipment using the products which must be mixed. It is a kind of interactive showroom; the area is also used for the presentation of new models and FAT controls. Novinox equipment has 24 months warranty and the first strong point of an efficient technical assistance is to realize products that don’t need any, a target aimed by all our strict quality policy. In very rare cases where this occurs, our intervention is absolutely timely and efficient, however ensuring the restart of production within 48 hours.